WORLDWIDE [change]
DESIGN AND DEVELOPMENT SUPPORTCustomers can rely on our experience as they plan, design and build their product. Customers can access and leverage this expertise through three different support programs.
1. Hifn Extranet for Customers and PartnersHifn has a large library of technical documents and evaluation software, including data sheets, application notes, device specifications and IBIS models, available for Customers and Partners through a secure extranet. When signing up, users can also request to receive e-mail notification when new and updated documents have been uploaded to the extranet.
Hifn ExtranetPlease note: To request a user account and password please fill out the request form, accessible by following the Hifn Extranet link above and then choosing "Sign-Up". Allow 24 hours for your request to be processed and access granted.
2. In-Depth Development and Production SupportHifn offers a support system that provides Customers direct access to the Applications Engineering or Quality Assurance teams. To use this support portal, please request a username and password from a FAE, contact your local Salesperson, Representative or select:
Hifn Support PortalPlease note: To request a user account and password please contact a FAE or your local Sales Representative. Allow 24 hours for your request to be processed and access granted. The support portal User Guide (PDF - 680kb) is provided for download if you need assistance.
3. Contact a Hifn Field Application EngineerUnable to find a document or have a technical question that requires personal interaction? E-mail support questions to Hifn’s Field Applications Engineer (FAE) department at
Hifn E-mail Support
SWARM STORAGE APPLIANCES SUPPORTSwarm 1x00, Swarm 3x00 and Sypher storage appliance support, available 24x7x365, please contact Hifn at 800-419-8929 or (858) 842-2506.
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